Thank you for choosing soulmatelover.com! When purchasing on soulmatelover.com, you will be offered Buyer Protection from PayPal. Please email us (support@soulmatelover.com) with your payment problem if anything doesn’t work for you.

PayPal allows you to make payments using a variety of methods including: PayPal balance, debit or credit cards, a bank account, and PayPal Credit.

HOW TO PAY?

1. If you have a PayPal account, you just need to log in and complete your payment.

 2. If you don’t have a PayPal account, you just need to click ‘Pay with Debit or Credit Card’, and then enter your payment information. (No PayPal account needed)

It’s secure to make payment on our website. No hacker or scam.

Your privacy is our top priority. We guarantee the confidentiality and security of the transaction you make with us. There will be no reference about sex dolls, sex toys, or our store name in your bank statement, or credit card bill. We will appear on your bill in the name of "SML SHOP".

Why Does My Payment Fail?

Internet Explorer is not supported.

Please note that our system currently does not work well with an In Internet Explorer browser. If you’re using IE, then Firefox and Google Chrome will be the best choice. If the same issue happens, kindly refer to the following details.

PayPal is blocking purchases.

Your Credit Card or Debit Card issues (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)

Your Credit Card or Debit Card issues with international transactions (Ensure the buyer credit cards and debit cards are allowed to buy online from overseas merchants)

If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.

Check Your Card.

Do Not Honor: The bank is unwilling to accept the transaction.

Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction.

Limit Exceeded: The attempted transaction exceeds the withdrawal limit of the account.

Expired Card: Card is expired. The customer will need to use a different card.

Invalid Credit Card Number: The customer entered an invalid payment method or made a typo in their credit card information.

Invalid Expiration Date: The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank.

Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

If your payment won’t process with your PayPal account or you’re still having problems with your card, please contact us with your order number (if there is), name and email address, error notification, and the screenshot of the error, we will check the details and assist you in continuing the order.

Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank or contact us.